Shipping & Returns


Shipments are made using FedEx SmartPost. Orders usually take 1-2 business day to be processed and ship the following business day. Ground shipping typically takes between 7-10 days depending on your location. Orders are not processed or shipped on Saturdays, Sundays or major holidays. Orders are only shipped and processed on regular business days. Please contact Customer Service regarding international orders or shipments with special instructions. Currently, we do not offer expedited shipping options.

Order and Shipping Confirmation
: After you place your order you will receive an order confirmation email. Once the order has shipped you will receive a shipment confirmation email with your FedEx tracking information.

: Please check your shipment confirmation email for your order's FedEx tracking number or contact us at

International Shipping
: Shipments are made to the US and Canada only. For Canadian shipments, please allow up to 2 weeks for delivery of your items. International shipping rates will apply. 

Shipping rates are determined based on your order’s weight or total cost. Larger, heavier items such as beds cost more to ship. 

Wholesale Shipping: 
As a wholesale customer, we understand that freight costs are extremely important - if you have any feedback, please Contact Austin 

    • FREE SHIPPING on Toy Orders over $200
    • $20 Shipping on Toy Orders Under $200
    • Contact Austin directly if you are interested in TL or LTL Orders.
    • All items ship from Chicago, Illinois.

Questions: Please contact our Customer Service team at if you have any questions or concerns. We’re here to help!


Returns, Refunds & Replacements

To issue a refund or replacement for an order, please enter the email address you used at checkout and you order number in the fields below. 

Refunds will be issued for the cost of the product only. Refunds for shipping, only apply to orders that qualify for FREE SHIPPING.

Need assistance? Contact us directly at



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